Accessability Information
General Service Description
The Lanserhof Group operates several health resorts with a focus on holistic health, prevention, and regeneration. This includes hotel operations, an outpatient facility in Austria, and two private clinics in Germany.
On our website lanserhof.com, we provide information about our resorts, treatments, and booking options.
You can reach us at:
Lanserhof Management GmbH
Website: https://lanserhof.com
Contact our resorts:
Lanserhof Lans: info.lans@lanserhof.com
Lanserhof Tegernsee: info.tegernsee@lanserhof.com
Lanserhof Sylt: info.sylt@lanserhof.com
Using Our Online Services
Our website offers you:
- Information about our resorts and locations
- Overview of treatments and programs
- Contact options and inquiries
- Booking options for stays
Navigation is possible via the main menu and the footer. All essential information is accessible within a maximum of three clicks.
Accessibility Requirements
This accessibility statement refers to our website at https://lanserhof.com.
The legal basis for accessibility is the German Accessibility Enhancement Act (BFSG) and its corresponding regulation (BFSGV), which refer to the Harmonized European Standard (EN) 301 549, version 3.2.1, based on the Web Content Accessibility Guidelines (WCAG) version 2.1, levels A and AA.
Level of Compliance
Current status: Under review
We are currently undergoing a comprehensive accessibility audit to assess the current state of our website and evaluate compliance with WCAG 2.1, level AA.
The audit is expected to be completed by August 2025. Only after the results are available can we:
- Determine the exact level of compliance
- Identify specific improvement measures
- Create a detailed timeline for implementation
Audit Status
The accessibility audit covers all WCAG criteria, including:
- Perceivability
- Operability
- Understandability
- Robustness
After the audit is completed, we will update this accessibility information and:
- Document the actual level of compliance
- List identified barriers transparently
- Publish a binding action plan with a timeline
We are aware of our responsibility and are actively working to make our digital services accessible to all people.
Date and Method
This statement was created on June 25, 2025.
A professional accessibility audit is currently being conducted and is expected to be completed by August 2025. Once the results are available, this statement will be updated accordingly.
Feedback and Contact
We aim to make our website accessible to everyone. Have you encountered any barriers or need assistance?
Please contact us:
Email: marketing@lanserhof.com
We will respond within 5 business days and work with you to find a solution.
Enforcement Procedure
If you are not satisfied with our response to your feedback, you may contact the arbitration office:
Arbitration Office under the Equal Opportunities for Persons with Disabilities Act
Phone: 030 18 527-2805
Email: info@schlichtungsstelle-bgg.de
Website: www.schlichtungsstelle-bgg.de
The arbitration office will inform you about the procedure of a dispute resolution process.
We are continuously working to make our digital offerings accessible to everyone. Your feedback helps us improve.
